Refund Policy
If treatment is not prescribed, you are not charged
When you check out for a treatment program, we place a temporary authorisation hold on your card. You are charged only if a licensed provider prescribes treatment for you. If the provider determines treatment is not right for you, the hold is released and nothing is charged. Authorisation holds typically disappear from your statement within a few business days, depending on your bank.
If the provider changes your plan
If the provider adjusts the treatment plan in a way that changes the price, you will see the adjusted price before anything is charged.
Prescription medications cannot be returned or refunded
Prescribed medication is prepared or dispensed for you specifically. By law and for your safety we cannot accept returns of prescription products for reuse or resale, and all sales of prescription medication are final once your order has been filled. This includes compounded medications prepared for you by the pharmacy.
Errors and damaged shipments
If you believe we have made an error in filling your prescription, or your medication arrived damaged, unusable or not as prescribed, contact support@risenmd.com within 7 days of delivery with your order number and photos where relevant. We will investigate with the pharmacy and, where the error is ours or the pharmacy's, replace the medication or refund the affected item at our option. Medication that is lost in transit and confirmed undelivered by the carrier is replaced.
Prepaid multi-month programs
A 3- or 6-month program is charged once at a locked price. Medication is prepared and shipped on the program's schedule, and shipments that have been filled are final. If your provider discontinues your treatment for a clinical reason before the term is complete, the months not yet filled are refunded to your original payment method or credited toward another Risen MD program, at our discretion — you are never charged for months your provider has ruled out. If you choose to stop a prepaid program yourself, filled shipments are final and unfilled months are not refunded, but you may ask us about a credit.
Care memberships
Care memberships renew monthly. Cancel at any time before your next renewal date to stop future charges; the current month is not refunded. If we are unable to provide the membership service in your state, we will refund the unused portion.
How refunds are paid
Refunds go to the original payment method and usually appear within 5–10 business days of approval.
Contact
support@risenmd.com · Risen Med LLC · Hillsborough County, Florida.